We’d love to hear from you! Before you contact us, please check the online resources first:
When will I be charged?
If your card is authorised, payment will be taken immediately, and you will receive an email confirming that your order has been successful.
My payment has been declined
Your card issuer may have declined your payment – as they don’t tell us the reason for this, it’s best to check with them.
I received an incorrect item
We want to sort out any issues with incorrect items straightaway. Please contact our Customer Care team with the order number and the incorrect item’s name and number.
Can I amend my order?
We are unable to amend any part of your order or change the delivery or payment method once your order is complete.
I'm having technical issues
If you’re having problems accessing our website, we suggest that you have the latest version of your operating system provider e.g. Windows, OSX etc
Do you repair vintage Kit-Cat Klocks?
We do carry vintage edition parts in our shop but do not offer repair services. There are a number of Kit-Cat repair specialists however that we do recommend. You can contact them here.