Refund policy

 

 

Delivery

Orders are processed Monday-Friday during regular business hours. Most orders are fulfilled and shipped the same business day, although processing times may vary during peak periods. California Clock, LLC utilizes a professional third-party logistics provider to fulfill orders as quickly and efficiently as possible. Orders are shipped using the carrier and service level deemed most appropriate based on the package size, destination, and other shipping considerations. Carriers may vary from order to order and throughout the year. Once your order has shipped, you will receive a tracking number and estimated delivery information by e-mail.

Please review your order carefully before submitting it. Because our fulfillment process is highly automated and designed for rapid shipment, we cannot guarantee that changes or cancellations can be made after an order has been placed. While we will always do our best to accommodate requests, some orders may ship within an hour, or even less, of being placed. Customers requesting an order cancellation or shipping address change should contact us as soon as possible by phone at (714) 545-4321 or by e-mail at support@kit-cat.com. We strongly encourage customers to verify that the shipping address, billing information, and products ordered are correct before completing checkout. If a requested shipping address change is significantly different from the original shipping address provided, California Clock, LLC reserves the right to cancel the order and issue a refund as a fraud prevention measure.

 

Returns and Replacements

We believe in the quality of our products and we will settle for nothing less than 100% customer satisfaction! Within 30 days of receipt of your purchase, you may return your purchase in accordance with the Refunds policy below (we'll even refund the shipping cost if the return is the result of our error). The items must be in new, unused condition with all original packaging, inserts, and accessories intact. Items that are returned more than 30 days after delivery no longer qualify for a refund, and any return received in an unsellable condition may be subject to a restocking fee at our discretion depending on the condition of the clock.

Any shipping-related damage must be reported to us, along with photographs and any requested documentation, within the first 30 days of receipt so that a proper claim can be filed with the shipping carrier and a replacement clock can be sent to you.

Customers are responsible for providing a complete, accurate, and secure shipping address at the time of purchase. If a package is returned to California Clock, LLC because the address provided was incorrect or incomplete, the recipient has moved, delivery was refused, the package was unclaimed, or for any other reason not caused by California Clock, LLC or the shipping carrier, we may either reship the order (additional shipping charges will apply) or issue a refund less our original outbound shipping costs and any return shipping, handling, and restocking fees charged to us by our fulfillment provider. If a customer reports a package as lost or stolen after the carrier has marked it as delivered to the shipping address provided with the order, California Clock, LLC is not responsible for the loss. Customers are encouraged to ship to a secure location and may wish to utilize carrier delivery instructions or hold-for-pickup services where available.

Each Kit-Cat Klock includes a 1 Year Limited Warranty. For all warranty-related claims, we will ask you to complete our RMA Form to begin the process. The warranty covers manufacturer defects and qualifies you for a replacement clock during the warranty period. Customers are responsible for the shipping cost of the replacement clock as well as the return shipping cost of the original clock.

Returns are generally not available for repair parts or accessory part orders. All returns for any reason require an approved RMA Form so the California Clock, LLC team has the information necessary to process your request. We will notify you via e-mail with return instructions.

Retired Kit-Cat Klocks are sold as-is. Because these models have been discontinued and we typically have limited quantities, or no additional inventory remaining after your purchase, they are not eligible for returns, exchanges, or warranty replacement with the same retired model.

 Refunds

All requests for a refund must be made within 30 days of purchase. Please complete the RMA Form so we can determine your eligibility. You will receive return instructions by e-mail if your return is approved.

After we receive your returned product together with an approved RMA, refunds are typically processed within a few business days. During periods of unusually high order volume or holidays, please allow 7–14 business days for your refund to be processed. Refunds will be issued to the original form of payment used for the purchase.

Shipping charges are refundable only when the return is the result of an error by California Clock, LLC. Returns are generally not available for repair parts or accessory part orders.

If a shipment is returned to California Clock, LLC because the shipping address provided was incorrect or undeliverable, the recipient moved, delivery was refused, the package was unclaimed, or for any other reason outside of our control, any refund will be reduced by our original outbound shipping charges together with any return shipping, handling, and restocking fees charged to us by our fulfillment provider.

We will notify you by e-mail (support@kit-cat.com) once your refund has been processed.