Returns and Refunds

Delivery:

Orders are processed Monday-Friday during regular business hours; please allow 24-72 hours as a working guide. They are shipped by USPS Priority Mail Flat Rate.  Please register your clock for its warranty here.

Returns:

We believe in the quality of our products and we will settle for nothing less than 100% customer satisfaction! Within 30 days of receipt of your purchase, you may return your purchase for a full refund (we’ll even refund the shipping cost if the return is a result of our error) or exchange. The items must be in new condition with the tags still attached. Please click HERE for return address. Items that are returned more than 30 days after delivery and are in an unsellable condition will be charged a re-stocking fee at our discretion.  Returns are generally not available for repair parts or accessory part orders. We will notify you via e-mail of your refund once we have received and processed the returned item. You can expect a refund in the same form of payment originally used for purchase within 7 to 14 business days of our receiving your return. Please note that we can refund shipping costs only if the return is a result of our error.  Returns are generally not available for repair parts or accessory part orders.  Out of the Vault collection clocks are sold "as is" because they are often one of a kind vintage clocks.  Loetscher Clocks are not typically available for returns either, and are governed by the Swiss Manufacturer's warranty.  

Refunds:

We will notify you via e-mail (service@kit-cat.com) of your refund once we have received and processed the returned item. You can expect a refund in the same form of payment originally used for purchase within 7 to 14 business days of our receiving your return. Please note that we can refund shipping costs only if the return is a result of our error. 

Kit-Cat Klock Exchanges:

When sending your return back to us, include a note detailing the product you would like to receive in place of the item you are returning, and shipping payment for $7.70 per clock (contact us for shipping costs of other items). We will refund any outstanding monies (if the original item was purchased directly from us and if the new item is cheaper than the exchanged item), and please send enough to cover price difference if the new item is more expensive.

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